Refund policy
This policy applies to all orders placed through revoria.shop. It sets out your rights to return Revoria Capsules and receive a refund, and the steps required to do so.
- The 90-Day Money-Back Guarantee
Every bottle of Revoria Capsules is covered by a 90-day money-back guarantee. You may return your order for a full refund of the purchase price at any point within 90 days of delivery.
The guarantee period begins on the date your order is delivered, not the date it was placed.
- Condition of Returned Products
Opened and used bottles are eligible for return. The guarantee exists so that you can try the product before deciding whether to keep it, and normal use does not affect your eligibility for a full refund.
We ask only that the product is returned in its original bottle and packed adequately for transit.
- Requesting a Return
To begin a return, email and include your order number.
We will respond with a return authorisation and the return address. Please do not send a product back before receiving these, as unauthorised returns cannot be tracked to your order and may delay or prevent your refund.
Return requests must be submitted within the 90-day guarantee period.
- Return Shipping Costs
Outbound shipping is provided free of charge on all United States orders.
Return shipping is arranged and paid for by the customer. We recommend using a tracked service, as we are unable to process a refund for a return that does not reach us.
Return shipping costs are not payable by the customer where the product arrived damaged, defective, or incorrect. See section 6.
- Refunds
Refunds are processed within 5 business days of the returned product being received and inspected at our returns facility.
Refunds are issued to the original payment method. Depending on your bank or card issuer, funds typically appear within a further 3 to 10 business days. This processing time is controlled by your financial institution and is outside our control.
You will receive email confirmation when your refund has been issued.
- Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not the item you ordered, email within 14 days of delivery and include photographs of the product and its packaging.
We will provide a replacement or a full refund, at your election, at no cost to you. Return shipping, where a return is required, is paid by us.
Claims under this section are separate from the 90-day money-back guarantee and do not affect your entitlement to it.
- Order Cancellations
Orders may be cancelled for a full refund at any time before dispatch. Email as soon as possible after ordering.
Once an order has been handed to the carrier it cannot be recalled. In that event, the 90-day money-back guarantee applies from the date of delivery.
- Non-Refundable Items
Shipping Protection, where purchased, is non-refundable once an order has been dispatched, as the service has already been provided.
- Statutory Rights
This policy is offered in addition to, and does not limit or replace, any rights you may have under applicable consumer protection law. Where the law of your jurisdiction provides you with greater rights than those set out above, those rights apply.
- Contact
Revoria
We respond to all enquiries within one business day.